Final ePortfolio for HRE 533, University of Illinois, Urbana-Champaign, Instructor Dr. Norma Scagnoli

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Welcome to Bree Sutherland’s blog, and midterm presentation as a representation of knowledge gained in HRE 533 Management of eLearning. In this ePortfolio you will find my evidence of competency in the management of eLearning. I have successfully demonstrated the following:

  • Objective 1: Understand the relevance of eLearning practices in Training and Development in academic or corporate settings.
  • Objective 2: Develop a comprehensive and strategic understanding of online program management issues.
  • Objective 3: Understand the various stages of eLearning programs and initiatives in an organizational context.
  • Objective 4: Analyze management practices that support and facilitate the various stages of eLearning implementation and maintenance.
  • Objective 5: Conduct research that guides informed decision-making in eLearning environments.

All posts have been categorized by how they met my learning objectives. Please see CATEGORIES on the left-hand side of this webpage to access. I look forward to your feedback on my journey through this course!

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Open Source Versus Commercial CMS/LMS: Financial Considerations

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When considering open source versus a commercial/proprietary CMS/LMS to deliver eLearning financial considerations greatly impact the eLearning manager’s decision making process. Below please find my interactive presentations on financial considerations when weighing the options for which method might best fit your organization’s needs.

https://www.youtube.com/watch?v=B3pi2eQjsk0

Please let me know what you think:

Top Ten List: Things to Consider When Thinking About Starting an eLearning Program

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1. What is the purpose or mission of starting an eLearning program at your organization? In other words: what are you trying to accomplish?

Determining your need for starting an eLearning program is important as you need to know what educational gap you are trying to fill. Research and evaluations can be a good indicator that there’s a need for a new eLearning program

2.  Who will be responsible for the management of the overall project budget and how will your budget be determined?

Understanding the budget is imperative for starting your online learning planning process as you need to know what you’re working with in terms of dollars and staffing.

3. Do you have a plan in place to evaluate both the educational gap you are looking to fill and also the success of your program?

There are a plethora of electronic survey tools out there such as SurveyMonkey that are easy to use and allow you to quickly gather data. Many eLearning systems even have build-in pre and post-course evaluations to collect information to determine knowledge learned.

4. Do you have IT infrastructure in place to support things such as student access (e.g. registration)?

A course could be amazing, but if there’s no way for the learner to access it then it’s pretty pointless. Planning for access, for example, perhaps with your organization’s database can be tricky and needs to be planned for well in advance.

5. How will you ensure your course is designed so that it is pedagogically appropriate for online learning?

Not all content is “eLearning worthy” nor is it “eLearning ready”—meaning  something that worked well in a brick and mortar establishment many not work for eLearning.

6. Do you have a eLearning support plan for course content?

A poorly supported course will overshadow the best of the best content hands down! Don’t ruin your eLearning program failing to properly support the course content inquiries as well as technological issues.

7. Do you have an eLearning interface/platform/technology design plan?

Planning for what is the best interface and platform to deliver your eLearning program are important to consider and looking at your audience is critical. In most cases making your program easy to use/navigate will produce a positive learning experience.

8. Do you have a plan for designing a program that is easy to use and appealing for the adult learner?

This ties in to number 7, but it is more so related to the content itself—making a course that utilizes a variety of media such as videos, forums,  and on-demand lectures  are all examples.

9. Do you have a plan to market your eLearning program to achieve the usage results and reach the audience you desire?

Working with a marketing team to develop the promotional content is a good way to ensure that they are in alignment and that you are getting learners to your program that are getting what they expected.

10. How will the eLearning program be protected?

Considering copy-writing your eLearning program or minimally using Creative Commons to provide some protection  to your program are all good ways to ensure that your hard work is not for nothing.

Are We Being Left to the Wolves? A Closer Look at Online Support

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I recently read Professor Mary Thorpe’s article from 2002 on Rethinking Learner Support: the challenge of collaborative online learning. Thorpe is the former Director of the Institute of Educational Technology at The Open University. The Open University was incepted in the 1960’s and provided university level distance education that didn’t require prerequisites for attendance. This all sounds great in theory, but it also presents a need to support students at all levels for both course content and technological needs (Thorpe 110). Thorpe discusses providing personalized support and I completely agree that understanding the specific needs of the person you’re supporting are crucial in producing a positive support experience.

In adult education I have experienced first-hand that the support can be an afterthought by senior management and that getting the program launched so it can produce ROI is paramount. The problem with this is that a bad experience with elearning product support will cause hesitancy for the learner to look to this source for future education. The course materials may be top notch, but if the registration and technological support experience was poor it will can overshadow the course content.  Also, word spreads fast so if one had a bad experience they’ll have no problem telling their friends. Regardless if the other learners would require support that would also produce a support issue the bad experience is already in their mind.

In some ways I think that support for online interactions has gotten worse primarily at the corporate level. Many companies providing education on their products or services have faltered greatly in by providing sub-par services that have been sent off-shore. Additionally, many use FAQs and key word searches in order to try and avoid transitioning the user to the less then quality “live” support it will be providing. I think all online support, not just in academia, needs to re-evaluate support needs and put the end-user first. Can you remember a really bad support experience you had? I’m sure there’s at least one that you’ll never forget!

Thorpe, M. (2002). Rethinking Learner Support: the challenge of collaborative online learning

Methods for Funding eLearning at a Medical Nonprofit

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Funding for new technology can be a tricky to navigate. My organization currently uses combination of funding options to support technology and content development. One method we currently use is a decentralized approach. Our initial adoption costs of our Learning Management System were planned for within our budget capital budget (Bates 161). Our senior leadership team was forward thinking enough to understand that not only our salable products would utilize the LMS and therefore the funding was absorbed by the capital. Additional funds are budgeted by other departments to support the development and delivery of content through the system to meet their needs. I have great input as eLearning Manager as to how much money should be budgeted annually to account for increased usage per user (per seat license), known and unknown customizations, and upgrades, for example. The diversity in utilization of our LMS says volumes about how our senior leadership team allows eLearning staff with the autonomy to make decisions and lets their “experts” lead.

Another funding approach we have used is a strategic partnership with a pharmaceutical company. We partnered with this particular company in order to co-implement a 3 module eLearning course that educates nurses on stroke management. The company was developing the content with an outside eLearning developing vendor and our internal clinical nurses were reviewers on content. They funded the project with quite a large budget in order to co-brand the program with our organizations names, utilize our LMS, and to reach our 40,000 members. The partnership is excellent way for our organization to share costs (Bates 163). We have had final rights on approving content and active participation in all marketing of the course to ensure it complies with our mission and strategic plan. In some ways I could see that true academics may not view these types of partnerships as appropriate as it could be said they are “buying” access to our members. I disagree in many ways as it serves the purpose of providing education that our members would be getting elsewhere if it were not from us.

To close my blog this week, I’d like hear what you think: 

Bates, A.W. (2000.) Managing Technological Change

Adoption of Educational Technology at a Medical Nonprofit Organization

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When I was hired as an eLearning Manager at a medical nonprofit early 2012 I had no idea what was in store for me. During the interview process it became clear that there was very little eLearning happening, but they had recently purchased a Learning Management System (LMS). If it had been five years ago I probably would have already been out the door, but the carte blanche was exciting to me.  In order to demonstrate the value of the LMS quickly I began by re-purposing recent recordings of webinars that were being completely underutilized; a few edits with the video/audio editing tool Camtasia, and soon we had 3 quality content eLearning modules ready to launch as a free benefit to our 40,000 members. Marketing assisted with the development and promotion, and we decided to charge non-members to entice people to join and add ROI.

The newly launched 3 eLearning courses were a great way to show departments of my organization the capabilities of the LMS and the benefit eLearning can bring to education by reaching the unreachable. I was soon being invited to meetings by directors of various departments looking to me to consult on what they could take online.  The early adopters had high expectations and were excited to be the one of the first to use the technology. My biggest challenges were actually all things I had little control over: database issues and no internal tech support. These challenges although not my doing or the LMS were viewed as “problems” with the eLearning, and the uniformed whispering led to skepticism by others considering adopting the launch of their education online.

Building relationships with IT staff and quality technological infrastructure for the LMS is still a daily challenge for me. It’s a large part of my position to bridge this gap in order to create a successful, high quality eLearning experience for our users as well as meet the strategic goals of our departments. I’ve recently been able to hire more staff for my team to help with not only the development of eLearning, but to manage the crucial support my programs require to be sustainable. I’m excited about where I’ve taken, and will be taking my organization moving forward. I’ve gone from a Lone Ranger to by next month leading an eLearning team of 5 staff, including a dedicated eLearning technology support staff.

Blog 4: Lesson Learned–BYOE is Here to Stay

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I enjoyed reading the Educause article on bring-your-own-everything (BYOE) as I am seeing this more in my place of business, and certainly in this University of Illinois course where we all access Moodle from personal PCs, tablets, and smartphones. My biggest lesson learned is that students and staff will continue to increasingly bring their own devices to campuses and the organizations they work for—it is here to stay—our organizations and institutions must adapt to us.  IT leaders at organizations and institutions are challenged to react quickly to employees/students assumption that their BYOE will work seamlessly with the infrastructure already in place. This is a dramatic shift from IT typically planning the technological infrastructure for organizations/institutions and the user must conform. (Pirani 2013).

If I were an IT/online learning director and had to establish two budget priorities for 2014 it would be to better support the BYOE phenomenon by adopting a cloud storage data solution for personal use for all students/employees. The leveraging of cloud storage is also being seen in many top U.S. campuses. The University of Virginia recently began providing its students with 50GB of free cloud storage. Cornell, Yale, and Notre Dame have also begun offering cloud storage solutions for their students. As students shift regularly from PC, tablet, and smartphone this provides one location for accessing their data from any of their devices. Cloud storage also reduces the cost of the student to purchase additional data storage for their PCs, data sharing and collaboration, in addition to reduced back up times. (Bolkan 2013).

The second priority would be to implement a cloud storage data back up plan for the entire organization/institution. Indiana Wesleyan University recently implemented a cloud solution at its campus, but theirs was to find a better way of backing up its data. The university was consistently having trouble with its back up system as tapes were breaking, would take days to complete, and retrieval of data was tedious and time consuming. They have recently switched to a cloud data back up system which has greatly improved the reliability of their data management needs. (Meyer 2013). It will be important for IT leaders to adapt to our needs by providing cloud storage infrastructure and understanding that one size will not fit all.

Sources

Bolkan, Joshua (2013). Retrieved from

http://campustechnology.com/articles/2013/09/10/u-virginia-adds-50-gb-cloud-storage-for-students-faculty-staff.aspx

Meyer, Layla (2013). Retrieved from http://campustechnology.com/articles/2013/07/16/indiana-wesleyan-university-implements-cloud-storage-solution.aspx

Pirani, J. (2013). Retrieved from https://net.educause.edu/ir/library/pdf/ERS1301/ECS1304.pdf